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Important Information

Frequently Asked Questions

  • Where can I pay my Scorpion premium?
  • 1. Website member’s portal

    Did you know you can pay your premiums online? Simply go to the member’s portal then register/log in. Not only can you pay your premiums here, but you can do a whole host of other things such as:

    • · Download a digital membership card
    • · Check your membership details
    • · Get useful legal documents only available to members

    2. Debit or stop order

    A debit order is when the payment for your premium is collected straight out of your bank account. A stop order is when payment for your premium comes directly from your salary (this facility is only available to government and municipal employees).

    3. EasyPay

    You can still pay your premiums with cash at an EasyPay paypoint. When paying at an EasyPay paypoint, make sure you have your legal and/or funeral membership card, which has the EasyPay number on the back. Your digital card will also have this number on the back. You can send us a message on LiveChat or call 0861 333 333.

    Some EasyPay outlets are: Pep, Pep Cell, Shoprite Checkers, Pick n Pay, Spar, Boxer Superstores. Lewis, Joshua Doore, and Russels.

    4. Post Office

    You can still pay your premiums with cash at the Post Office. When paying at the Post Office, make sure you have your legal and/ or funeral membership card, which has the EasyPay number on the back. Your digital card will also have this number on the back.

    If you forget to take your card and do not know the EasyPay number, you can send us a message on LiveChat or call 0861 333 333.

    5. Selected Scorpion branches

    You can pay using a debit or credit card at the following full-service branches:
    Bellville
    Bloemfontein
    Durban
    Germiston
    Johannesburg
    Roodepoort
    Vanderbijlpark

  • How long does it take for my membership card to be delivered to me?
  • If you chose to have your physical membership card posted to you, then delivery can take up to 6 weeks, because we rely on external services like the Post Office. However, you can also get a digital card downloaded to your phone using WhatsApp. The digital card functions the same as the physical card and has all the same information. You can also download your digital card while you are waiting for your physical card to be delivered.

    Here’s how you can get your digital card:

    1. Save the number 011 842 7890 on your phone.
    2. Then WhatsApp ‘hi’ to the number
    3. On the list of options, reply 2.
    4. At the next list, type 1 and you will be prompted to enter your policy number or ID number. Once done, you will receive your digital card that you can save on your phone. Your EasyPay number is at the back of your card.

    Another option is to download your digital membership card from our website www.scorpion.biz by registering on our Member’s Portal.

    You can also visit selected full-service Scorpion branches to have your membership card printed for you while you wait.

  • Does Scorpion have a waiting period?
  • Yes, we do. "Waiting period" means a period after membership is confirmed, during which insurance cover is not available. The waiting period is shown in your Schedule of Insurance document and is one month.

  • Does my policy cover my siblings?
  • Siblings are not covered under the member's policy. If your siblings wish to join Scorpion, they may apply for membership in their own name, subject to the terms, conditions and limitations of membership.

    For a small additional premium, you do have the option to add the following family members to your policy:

    a) Main member's biological or adoptive parents who are sixty years of age or older

    b) Main member's spouse's biological or adoptive parents who are sixty years of age or older

  • What are pre-existing matters?
  • Pre-existing matters are matters that occurred before you became a member of Scorpion.