Legal articles
The below articles are only basic guidelines.
Please contact Scorpion Legal Protection for more information.
What to do if a supplier fails to comply with the CPA
What can you do if a supplier fails to comply with the Consumer Protection Act?
- You should lodge a complaint with the supplier. Get your complaint in writing so you have proof of the conversation. If you lodge your complaint over the phone, ask for an e-mail address in order to confirm the conversation in writing. Companies, especially the bigger ones, usually have a department that specifically deals with complaints.
- Before complaining to the supplier, you should know how you want the problem to be resolved – do you want a repair, exchange, refund or to get paid damages? Make copies of all the documents in support of your complaint, for example, a tax invoice, quotes, e-mails and so on.
- Keep records of the date of your complaint, the name of the consultant you complained to, the reference number of the complaint, and any other relevant details.
- Follow up on the complaint.
- If your complaint is not resolved by the supplier within a reasonable time period, you can lodge a complaint with any of the following: the Consumer Goods and Service Ombud, National Consumer Commission, National Consumer Tribunal, an alternative dispute resolution agent, consumer court or civil court (depending on the type of complaint).
Date added: January 2019