The below articles are only basic guidelines. Please contact Scorpion Legal Protection for more information.
What to do if a supplier fails to comply with the CPA
What can you do if a supplier fails to comply with the Consumer Protection Act?
You should lodge a complaint with the supplier. Get your complaint in writing so you have proof of the conversation. If you lodge your complaint over the phone, ask for an e-mail address in order to confirm the conversation in writing. Companies, especially the bigger ones, usually have a department that specifically deals with complaints.
Before complaining to the supplier, you should know how you want the problem to be resolved – do you want a repair, exchange, refund or to get paid damages? Make copies of all the documents in support of your complaint, for example, a tax invoice, quotes, e-mails and so on.
Keep records of the date of your complaint, the name of the consultant you complained to, the reference number of the complaint, and any other relevant details.
Follow up on the complaint.
If your complaint is not resolved by the supplier within a reasonable time period, you can lodge a complaint with any of the following: the Consumer Goods and Service Ombud, National Consumer Commission, National Consumer Tribunal, an alternative dispute resolution agent, consumer court or civil court (depending on the type of complaint).