The below articles are only basic guidelines. Please contact Scorpion Legal Protection for more information.
The Consumer Protection Act and returning unsatisfactory items
The Consumer Protection Act (CPA) protects the consumer and the store when it comes to returns. You have the right to return broken goods to the store if the store's policy allows it. Here are other options for dealing with an unwanted gift if you cannot return or exchange it:
Sell it – there are various platforms where you can sell unwanted articles.
Re-gift it – think about who would like this article and gift it to them on their birthday.
Give it to charity – they could sell it to raise money and are constantly looking for help and donations.
(Please note: This is only general advice and should not be relied on solely. The law is complicated and there are many influencing factors that can change the above).